Inbox Intelligence
A reply comes in.
Your next step
is ready.
Inbox Intelligence reads every reply to your campaigns, recognises what it is, interest, an objection, a wrong person or an out-of-office, and drafts the next step for you to approve; it never sends on its own.
Kai reads the reply and drafts a response. You review, edit and send it.
From reply to next step
Different replies need
different next steps.
See how Kai interprets the message and prepares the next action for your review.
Illustrative conversation
The reply · Jan de Vries
Sounds interesting. Could you send more information? Tuesday or Wednesday afternoon could work for me.
Interested
Jan asked for more information and suggested two afternoons for a call.
- Reply with the information Jan asked for.
- Propose Tuesday afternoon for the call.
- Pause the sequence for Jan.
Reply draft
Happy to share more, Jan. Would Tuesday afternoon work for a short call?
Jan de Vries
Northline Hotel
Jan replied · Sep 6, 8:28 AM
Re: keeping the office running
Sounds interesting. Could you send more information? Tuesday or Wednesday afternoon could work for me.
Original outreach
Sep 3, 10:28 AM · Campaign step 1
Kai’s analysis
Interested · Change
Jan asked for more information and suggested two afternoons for a call.
Kai recommends
- Reply with the information Jan asked for.
- Propose Tuesday afternoon for the call.
- Pause the sequence for Jan.
Reply draft
Happy to share more, Jan. Would Tuesday afternoon work for a short call?
Illustrative conversation
The reply · Pieter Smit
We already work with a supplier for this and are happy with them.
Objection
Pieter has a supplier and no reason to switch right now.
- Thank Pieter and leave the door open.
- Stop the sequence for Pieter.
- Set a reminder for six months from now.
Reply draft
Understood, Pieter, and thanks for letting me know. If anything changes on your side, I am happy to pick this up.
Pieter Smit
Bakkerij Smit
Pieter replied · Sep 6, 8:28 AM
Re: keeping the office running
We already work with a supplier for this and are happy with them.
Original outreach
Sep 3, 10:28 AM · Campaign step 1
Kai’s analysis
Objection · Change
Pieter has a supplier and no reason to switch right now.
Kai recommends
- Thank Pieter and leave the door open.
- Stop the sequence for Pieter.
- Set a reminder for six months from now.
Reply draft
Understood, Pieter, and thanks for letting me know. If anything changes on your side, I am happy to pick this up.
Illustrative conversation
The reply · Anna Bakker
Not my department. Please reach out to my colleague Femke Visser (femke@kantoorwinkelnoord.test).
Wrong person
Anna redirected you to Femke Visser.
- Thank Anna for the referral.
- Stop outreach to Anna.
- Add Femke to this campaign.
Referred contact: Femke Visser · Office Manager · Kantoorwinkel Noord
After you confirm:
- Added to this campaign
- Outreach prepared for your review. Nothing sends yet.
Reply draft
Thanks Anna, appreciated! I’ll reach out to Femke.
Anna Bakker
Kantoorwinkel Noord
Anna replied · Sep 6, 8:28 AM
Re: keeping the office running
Not my department. Please reach out to my colleague Femke Visser (femke@kantoorwinkelnoord.test).
Original outreach
Sep 3, 10:28 AM · Campaign step 1
Kai’s analysis
Wrong person · Change
Anna redirected you to Femke Visser.
Kai recommends
- Thank Anna for the referral.
- Stop outreach to Anna.
- Add Femke to this campaign.
Referred contact
Femke Visser
Office Manager · Kantoorwinkel Noord
femke@kantoorwinkelnoord.test
Already in your database
After you confirm:
- Added to this campaign
- Outreach prepared for your review. Nothing sends yet.
Reply draft
Thanks Anna, appreciated! I’ll reach out to Femke.
Illustrative conversation
The reply · Lotte Jansen
I am out of the office until 15 September with limited access to email.
Out of office
Lotte is back on 15 September. This is an automatic reply.
- Do not reply to the auto-response.
- Pause the sequence for Lotte.
- Resume the next step on 16 September.
Reply draft
No reply needed. The next step waits until Lotte is back.
Lotte Jansen
Vos Logistiek
Lotte replied · Sep 6, 8:28 AM
Re: keeping the office running
I am out of the office until 15 September with limited access to email.
Original outreach
Sep 3, 10:28 AM · Campaign step 1
Kai’s analysis
Out of office · Change
Lotte is back on 15 September. This is an automatic reply.
Kai recommends
- Do not reply to the auto-response.
- Pause the sequence for Lotte.
- Resume the next step on 16 September.
Reply draft
No reply needed. The next step waits until Lotte is back.
Review the suggested response and action before you confirm.
How does Kai read a reply?Kai highlights the words behind the suggestion. You decide whether the response fits.
Behind the suggestion
See what Kai
based it on.
Kai highlights the words behind the suggestion. You decide whether the response fits.
You can inspect the full analysis and change the classification in the conversation.
Illustrative analysis
Jan de Vries
Northline Hotel
Jan replied
Sounds interesting. Could you send more information? Tuesday or Wednesday afternoon could work for me.
What Kai picked up
Asks for more information
“Could you send more information?”
Suggests two afternoons
“Tuesday or Wednesday afternoon could work for me.”
Interested
How does the shared inbox work?See what needs a response, what is waiting, and what has already been handled.
Your conversations
Know which conversations
need you.
See what needs a response, what is waiting, and what has already been handled.
Out of office? Follow-ups can wait.
Kai recognises out-of-office replies and pauses follow-ups until after the return date.
You approve every response.
You stay in control. Review the suggested response, make any changes, and send it when you are happy.
Does Kai send replies automatically?
No. Kai reads the reply and prepares a response, and nothing goes out until you confirm it. Kai can pause a sequence automatically, for example after an out-of-office reply.
Can I correct Kai’s interpretation?
Yes. Click Change beside the analysis and choose the right category. Kai updates the suggested response and next step.
What happens with out-of-office replies?
Kai recognises them, pauses the sequence for that person and resumes the next step after the return date, inside your sending schedule. You can reply anyway or change the handling.
Which conversations appear here?
Every reply to a campaign sent from a connected mailbox. Your queue shows the conversations you own; the team queue shows everyone’s.
Keep track of replies.
Keep conversations moving.
Review Kai’s suggestion and choose your next step.